01. Frequently Asked Questions
Can I place an order from Russia?
Yes, you can.Russian customers can place orders through our official channels. Please contact our customer service team at hello@afbicycles.com and we will provide you with a tailored shipping and payment solution.
How do I order a custom paint job?
You can contact our customer service team via our official website or send an email directly to hello@afbicycles.com. Let us know your preferred colors, patterns, or logo design, and we will provide professional support and arrange custom production.
How long does custom paint production take?
Production time depends on the complexity of the paint design. Typically, it takes about 30 days. More complex designs may take longer, so we recommend confirming the schedule with our team when placing your order.
How long does shipping take after dispatch?
International shipping usually takes about 20 days, depending on the destination country, shipping carrier, and customs clearance. A tracking number will be provided for real-time updates.
Does the frame come with a warranty?
We offer a 5-year structural warranty on all frames. The warranty covers manufacturing defects only and does not include normal wear and tear, misuse, or accident damage.
02. Orders
How Do I Place an Order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
Can I Modify or Cancel My Order After Placing It?
We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. Once an order has shipped, modifications may not be possible.
How Do I Check My Order Status?
After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to check the status of your order.
What Should I Do If I Received the Wrong or a Damaged Item?
If you receive an incorrect or damaged item, please contact our support team immediately. We will arrange for a replacement or refund and cover any return shipping costs if necessary.
